Privacy Policy
Last updated: April 1, 2026
1. Introduction
Alpine Health ("we," "us," or "our") operates the Alpine Health website and the Alpine Commerce mobile application (iOS and Android), collectively referred to as the "Service." This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.
2. Information We Collect
Account Information
When you register or are provisioned an account, we collect your company name, contact name, email address, phone number, and business addresses. This information is synchronized from our enterprise resource planning (ERP) system to facilitate order management.
Payment Information
We use CyberSource, a third-party payment processor, to handle credit card transactions. We do not store full credit card numbers on our servers. We retain only tokenized references, the last four digits of your card number, and the card type for display and transaction record purposes. For EFT (Electronic Funds Transfer) payments, we store your bank name and the last four digits of your account number.
Order and Transaction Data
We collect and store order details, invoice information, payment transaction records, and related business data necessary to fulfill your orders and maintain accurate account records.
Device and Usage Data
When you use our mobile application, we collect device information including device model, operating system version, app version, and a unique installation identifier. We also collect page view analytics to understand how our Service is used and to improve the user experience. We record the platform (web, iOS, or Android) from which transactions are initiated.
Technical Data
We automatically collect IP addresses and user agent strings when you interact with our Service. This information is used for security, fraud prevention, and troubleshooting purposes.
3. How We Use Your Information
- Process and fulfill your orders and payment transactions
- Manage your account and provide customer support
- Send transactional emails including order confirmations, payment receipts, and EFT payment status updates
- Synchronize your account data with our ERP system (NetSuite)
- Analyze usage patterns to improve the Service
- Prevent fraud and maintain the security of the Service
- Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We share your information only with the following categories of third parties, solely as necessary to operate the Service:
- Payment processors: CyberSource (Visa) processes credit card transactions on our behalf.
- ERP system: Oracle NetSuite stores and manages customer, order, and payment data.
- Email services: We use SMTP-based email delivery for transactional communications.
- Hosting providers: Our Service is hosted on cloud infrastructure that may process your data.
5. Data Retention
We retain your account and transaction data for as long as your account is active and as required to fulfill our business and legal obligations. If you wish to request deletion of your data, please contact us using the information provided below.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. To exercise any of these rights, please contact us at the email address listed below. We will respond to your request within the timeframe required by applicable law.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Alpine Health
Email: [email protected]